Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and information received from third parties such as carriers you connect.

• Account and contact details, such as name, work email, and company information.
• Order and shipment data submitted to the Service, including tracking identifiers and delivery status.
• Technical data, such as IP address, device and browser information, and usage logs.
• Carrier credentials you provide under the Bring Your Own Credentials (BYOC) model.

2. How We Use Information

We use the information we collect to operate, maintain, and improve the Service, and to support you as a customer.

• Provide order tracking, delivery estimates, and post-purchase experiences.
• Authenticate accounts and enforce multi-tenant data isolation.
• Monitor, secure, and troubleshoot the Service.
• Communicate with you about updates, security notices, and support requests.

3. Legal Bases for Processing

Where applicable law requires it, we process personal data on the basis of contract performance, our legitimate interests in operating and securing the Service, your consent, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal data. We share information only as needed to provide the Service or as required by law.

• With carriers and infrastructure providers strictly to deliver the Service.
• With service providers acting on our behalf under appropriate confidentiality obligations.
• When required to comply with legal process or protect rights, safety, and security.

5. Data Retention

We retain personal and order data for as long as needed to provide the Service and to meet legal, accounting, or reporting obligations. When data is no longer needed, we delete or anonymize it.

6. Data Security

We apply technical and organizational measures to protect data, including encryption in transit and at rest, strict multi-tenant isolation, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing.

• Request access to or a copy of your personal data.
• Request correction or deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

8. International Data Transfers

Your information may be processed in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards consistent with applicable data protection laws.

9. Children's Privacy

The Service is intended for business use and is not directed to children. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice.